Frequently Asked Questions
Find answers to common questions about your Motel Rocks experience
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.
Can I change or cancel my order after it's placed?
We process orders quickly, so we cannot guarantee changes. Please contact our customer service team immediately to see if an amendment is possible.
What sizes do you offer?
We offer a range of sizes from XXS to XXL. Please refer to our detailed Size Guide on each product page for specific measurements.
Do you restock sold-out items?
Many of our popular styles are restocked. You can sign up for 'Back in Stock' notifications by selecting your size on the product page.
Are duties and taxes included for international orders?
For most countries, duties and taxes are calculated at checkout. Please check the shipping information page for specific regional details.
Is your packaging sustainable?
Yes, we use 100% recyclable and biodegradable mailing bags to minimize our environmental impact.