Frequently Asked Questions
Find answers to common questions about your Motel Rocks experience
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery status.
Can I change my delivery address after placing an order?
We process orders quickly to ensure fast delivery. Please contact our customer service team immediately, though we cannot guarantee changes once the order is in the warehouse.
What sizes do you offer?
Our sizes typically range from XXS to XXL. Detailed measurements can be found on our Size Guide located on each product page.
Do you restock items that are sold out?
We frequently restock popular items. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted.
Is it safe to shop on your website?
Absolutely. Use industry-standard encryption and secure payment gateways to ensure your personal and financial data is protected.
Do you offer student discounts?
Yes, we offer student discounts through partners like UNiDAYS and Student Beans. Verify your status at checkout to apply the discount.